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  • We offer shipping to locations within United States.

  • Shipping rates are calculated based on the weight of the order and the destination.

  • Customers can choose from standard shipping or expedited shipping options at checkout.

  • Free shipping may be available for orders over a certain amount, as specified on our website.


Order Processing Time

  • Orders are typically processed and shipped within 7 business days after payment is received.

  • Customers will receive a confirmation email with tracking information once the order has been shipped.


Delivery Time

  • Standard shipping delivery times vary depending on the destination but generally range from 7 TO 10 business days.

  • Expedited shipping options are available for faster delivery, with delivery times ranging from 3 to 10 business days.


Shipping Restrictions

  • Some products may have shipping restrictions due to regulations or logistical reasons. These restrictions will be clearly stated on the product page.

  • We do not ship to P.O. boxes. Please provide a physical address for delivery.


Order Tracking

  • Customers can track their orders using the tracking information provided in the shipping confirmation email.

  • For any inquiries or assistance regarding order tracking, customers can contact our customer support team.

Shipping Damage or Loss

  • In the rare event of shipping damage or loss, please contact us immediately so we can resolve the issue.

  • We may require photos or other documentation to process a claim for damaged or lost shipments.

Returns Due to Shipping Issues

  • If an order is returned to us due to an incorrect address provided by the customer, refusal of delivery, or other shipping issues not caused by Caribbean Spice Haven, the customer may be responsible for additional shipping charges.

  • For returns or exchanges due to shipping issues, please refer to our Return Policy.


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