FAQs

ORDERS & PAYMENTS

In how many days will I receive my order?

You will receive your order in 10-15 business working days once it is confirmed.

Can I modify my order once placed?

Yes, you can modify your order. But order modifications are only possible in 24 business hours before the order is shipped. For order modifications, please drop us a line on our customer care at molinaventures@gmail.com

How do I keep track of my order?

Once dispatched from our warehouse, our shipping partner will notify you about the progress of your order via message/email.

What modes of payment do you accept?

We accept all standard modes of payment, including—

Credit card such as Visa, Mastercard, etc
PayPal
Debit card
UPI
Internet Banking

Can you gift wrap my order?

Yes, we are happy to gift wrap for you!

How do I reach out to you if I have a question

We're happy to help you with queries. You can reach us at molinaventures@gmail.com

SHIPPINGS & RETURNS

Can I return an item if I'm not happy with it?

We do NOT provide a return policy for the products. If you recieve a damaged product, you may send us an email on molinaventures@gmail.com with photos and videos showing the damage clearly. After approving the photos and videos, we may offer a refund.

Can I exchange an item if I want to?

We do NOT offer any exchange policy.

How long will my refund take?

Should your request get rejected due to any reason, Caribbean Spice Haven shall notify the same. Depending on the mode of payment, the amount can take 7-15 business working days to get credited. For any delay in the refund, please get in touch with your bank.

SHIPPING & DELIVERY

Do you ship all over US?

Yes, we ship all over United States.

Is my order eligible for free shipping?

We offer free shipping on all orders above $ 1000.

Do you ship internationally?

Yes we ship internationally too.